Frequently Asked Questions
Common questions from ALI users.
Can I migrate my current Instagram accounts to ALI iPhones?
Yes - migrating existing accounts to ALI iPhones. Read the guide
What should I do if internet is not working on iPhones?
Quick fix when an iPhone has no internet. Read the guide
Can I use TikTok and Instagram on the same iPhone?
Possible, but a dedicated iPhone per platform is recommended. Read the guide
How should I send content to the ALI iPhones?
Use ALI's Media vault to transfer content. Read the guide
My iPhone screen is constantly closing
Adjust auto-lock / display settings to stop the screen closing. Read the guide
Should I create my own Apple Account?
Yes - use your own Apple Account for the cleanest setup. Read the guide
Can I use ALI on any device?
Any device with a browser can control your iPhones. Read the guide
What iPhones is ALI using?
Mostly iPhone SE (3rd generation, 2022). Read the guide
Can I restart or reset the iPhone?
Request a restart/reset through support - it needs physical follow-up. Read the guide
Can I update the iOS?
Yes - iOS updates are handled by support. Read the guide