What should I do if internet is not working on iPhones?
ALI Remote · Help Center
If the iPhone has no internet or apps won't load, it usually means the device is out of Mobile Data or the USA Wi-Fi's Proxy has expired.
First thing you can try is turning ON and OFF Airplane Mode - this resets the IP and the connection of the Mobile Data.
If this doesn't work, feel free to message support. Include the iPhone Name and tell us what you're seeing (no internet, pages not loading, stuck, etc.).
We'll check it immediately and bring it back online.
More in Frequently Asked Questions
Can I migrate my current Instagram accounts to ALI iPhones?
Yes - migrating existing accounts to ALI iPhones. Read the guide
Can I use TikTok and Instagram on the same iPhone?
Possible, but a dedicated iPhone per platform is recommended. Read the guide
How should I send content to the ALI iPhones?
Use ALI's Media vault to transfer content. Read the guide
My iPhone screen is constantly closing
Adjust auto-lock / display settings to stop the screen closing. Read the guide
Should I create my own Apple Account?
Yes - use your own Apple Account for the cleanest setup. Read the guide
Can I use ALI on any device?
Any device with a browser can control your iPhones. Read the guide
What iPhones is ALI using?
Mostly iPhone SE (3rd generation, 2022). Read the guide
Can I restart or reset the iPhone?
Request a restart/reset through support - it needs physical follow-up. Read the guide
Can I update the iOS?
Yes - iOS updates are handled by support. Read the guide